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Urban Liphe Terms & Conditions
I. MANUFACTURING
A. Most manufacturing times are 3 business days to 3 weeks due to the customization that is required. The day you place your order does not count in manufacturing time.
B. Manufacturing can begin in as little as 12 hours after your order is placed, and cannot be changed after that time.
C. If there is a specific date that you need the product please list the date in the Special Instructions box on the product page AND contact a Customer Service Representative to ensure we can meet your timeline.
D. Selecting Express or overnight shipping does not imply that your order will be shipped that day or any specific date that you list. If there is a time frame in which you need something please email us and we will try our best to meet that time frame.
E. If we are out of stock on an item we may ship a partial order so you do not have to wait for restocking, with no additional fee.
II. SHIPPING
A. Shipping costs are based on the total weight of the order, the shipping method you choose and where your order is being shipped.
B. We use a variety of shipping companies. (USPS, UPS, FedEx, etc.) Most orders are shipped with USPS Priority Mail Service. If you require some other form of shipping please specify when ordering. (Additional fees may apply) We reserve the right to upgrade shipping if we deem it necessary to meet certain timelines. You will not be charged unless it is per your instruction.
C. All our products are custom made and thus take time to manufacture. If you selected Overnight Shipping your product will be shipped by that method after manufacturing.
D. All mail shipped to Military addresses are handled by the government. Once we ship a package there is no way for us to track it or determine whether or not it was delivered. By choosing to have your order shipped to a Military address you are claiming all responsibility for it. Once we ship the package it is your property. We are not responsible for lost, missing, delayed, or damaged packages that are sent to any Military address. You may wish to have your package sent to a US address of family member or friend, and then have it shipped to the recipient. Once again, once a package being sent to a Military address has left our hands it is no longer our responsibility because we have no knowledge of where in the world it is being shipped.
III. RUSH ORDERS
A. Due to the customization process of all our products the manufacturing time can take anywhere from 3 days to 3 weeks. The day you placed your order does not count in this time frame. Remember to put the date you would like your product by in the Special Instructions box for the product AND contact a Customer Service Representative to ensure we can meet your timeline. Express and overnight shipping methods will decrease the shipping time, but do not necessarily affect manufacturing time. We try our hardest to meet requested dates but there is no guarantee that we will be able to meet your request.
B. Orders can be rushed for an additional charge. Any orders that require a specific time that is less than 5 business days from the day after the order is placed will be considered a rush order but there will be no charges to your card unless they are authorized by you. If we see a potential problem with the order and it being classified as a rush order, we will contact you first before starting the order. If you would like to know how much it would cost to have your product rushed, please contact Customer Service.
IV. CANCELLING ORDERS & RETURNS
A. The manufacturing process begins 12 hours after your order has been placed. Orders can not be cancelled after this time. If it is less than 12 hours from when you placed your order you can contact a Customer Service Representative to cancel your order. Orders can only be cancelled if you inform us that you wish to cancel the order within 12 hours of placing the order. If you file a fraudulent chargeback claim there will be a $35 fee added to your order.
B. If you are unsatisfied with your purchase and it is not customized or worn, you can return it. You must return the merchandise within 3 business days of receiving it, and it must be in the same condition in which it was sent. All orders MUST be accompanied with an RMA number which you can acquire by contacting Customer Service. You will receive a refund for your order minus shipping charges and up to a 20% restocking fee. All customized orders will be pre-approved before the production begins to ensure the customer receives exactly what they have ordered. If any order is defective, a replacement will be shipped to the customer in a timely fashion.
C. All items listed as Clearance are sold as is. These items include returns, mistakes, and less than perfect clothing. All defects are stated on the item's page. Returns are not allowed for these products.
V. DESIGN LIMITATIONS
A. Copyright law prohibits Urbanliphe.com from reproducing copyrighted, trademarked or patented logos protected by national fraternities and sororities or any other company or organization which has copyrighted materials. Any such logos may not be reproduced without specific written consent from copyright or trademark owners. This consent to reproduce must be mailed and confirmed by Urbanliphe.com before the order can be processed. Please send an email letting us know that you are obtaining the correct permission to reproduce any copyrighted symbols and allow extra time for the products to be produced as we must verify that this has been done.
B. Certain images and logos cannot be added to some clothing. These restrictions may be a result of the manufacturer of the product. We abide by all of these guidelines and will not knowingly sell a product with unauthorized logos.
VI. TERMS & CONDITIONS
A. Urbanliphe.com reserves the right to change or modify these terms and conditions at any time without notice
B. Updated July 24, 2008
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